Zendesk api. Zendesk also can't provide support for...
Zendesk api. Zendesk also can't provide support for third-party technologies such as Python. Welcome to the official Zendesk Developer Platform sample app repository! Here, you'll find a collection of sample applications and examples developed on our platform, showcasing the incredible potential and versatility of Zendesk. These features make OAuth access tokens a more secure way to authenticate your Zendesk API requests. Covers API credentials, integration setup, webhook handling, and conversation control. On Enterprise plans, view the audit log for token activities. The Zendesk ticket export API is a programmatic way to directly access and pull ticket data. You'll find APIs for ticketing, help center, live chat, voice, sales CRM as well as some features that Jan 11, 2026 · A practical Zendesk API tutorial for beginners. A technical guide to accessing user data in Zendesk Sunshine Conversations, covering the User API, Clients API, metadata passing, and practical implementation patterns for AI agents. How to get started with Zendesk Sunshine Conversations in 2026 Zendesk Sunshine Conversations brings all your customer messaging channels into one unified API. Subject to Zendesk’s prior written consent, Zendesk may allow you to increase API usage limits beyond 2500 requests per minute for an additional fee. Developer documentation for products at Zendesk Developer documentation for products at Zendesk Explore the essentials of Zendesk API development in 2026, from key use cases to important technical considerations. The problem is flagged by the API with a 403 response. T Zendesk Integration Services (ZIS) is a set of web-based services you can use to run automated workflows based on activity in Zendesk or another system. Manage API access to your Zendesk account by generating, editing, deactivating, reactivating, and deleting API tokens. Sell offers three types of Web API to suit various integration needs: What is the Zendesk API? An API, or Application Programming Interface, is a tool for software applications. You can create unique customer experiences using our APIs and SDKs, connect data sources across your technology stack, and build any app or automation you want, using the languages you love. As a developer-friendly platform, we empower you to build apps and customizations that seamlessly integrate with Zende The Zendesk REST API lets you automate, extend, and integrate the functionality of your Zendesk product. Build a custom bot for Zendesk Switchboard with this technical guide. Deliver fast, personalized support across chat, email, voice, and more. Aug 1, 2024 · What type of API does Zendesk provide? Zendesk offers multiple types of APIs, with REST being the primary type. You can use the Support API with tickets, users, organizations, custom objects, and manage ticket workflows. However, Zendesk recommends switching your authentication method to API tokens or OAuth tokens for improved security. Ticket import Creating users in Zendesk Support Another common use for the Zendesk API is creating users in Zendesk Support. Developer documentation for products at Zendesk The Sales CRM (Sell) API lets you tap into Sell and build your own Sell-powered applications for the web, mobile and desktop. Build a Zendesk sunshine-to-database or-dataframe pipeline in Python using dlt with automatic Cursor support. Zendesk does not support or guarantee the code. In this 10-minute quick start, you'll use the Zendesk Ticketing API to create a few tickets in Zendesk Support. Side API Reference Welcome to the Zendesk API reference docs. A Zendesk app enhances or extends the functionality of a Zendesk product. The examples use basic authentication requiring a Zendesk username and password. The topics in the introduction cover features shared by the following APIs: Ticketing Help Center Voice The following APIs have additional introductory information: Live Chat Sales CRM Custom Data Conversations (Messaging) In addition to the API reference docs, the following resources are Scrape Zendesk pricing, features, marketplace apps, and help center data. Use the Zendesk Ticketing API to read, update, and create data in Zendesk Support. Build a Zendesk-to-database or-dataframe pipeline in Python using dlt with automatic Cursor support. Developer documentation for products at Zendesk Messaging platform In addition to the functionality provided out of the box by Zendesk Messaging, developers can use the platform capabilities offered by Sunshine Conversations to further customize their implementation: Programmatically manage users and conversations, including full CRUD operations and the ability to send messages Use webhooks to . Zendesk recommends using the Organization Memberships API to add or delete organizations for a user. The Real Time Chat API provides REST endpoints if you want to pull data on demand. Learn the basics of the Zendesk API, its common use cases, best practices for scaling, and discover a complementary no-code alternative for automation. Developer documentation for products at Zendesk For more information about the -G and --data-urlencode flags, see the curl documentation. Most of our APIs are organized by product capabilities. Developer documentation for products at Zendesk API Reference Welcome to the Zendesk API reference docs. js, see Searching with the Zendesk API. Before you start, it’s important to note which user fields you can set, and whether or not you want additional user identities. The Zendesk API actually consists of several different APIs that work together to help you create a complete customer profile and perform other tasks. Developer documentation for products at Zendesk You use the Zendesk Apps framework (ZAF) to build Zendesk apps. Developer documentation for products at Zendesk This is the reference documentation for the Zendesk Help Center REST API and the Help Center Templating API. Make sure to enable password access in the Admin Center interface at Apps and integrations > APIs > Zendesk API. This tutorial shows you how to start working with the API with examples of completing common tasks. ZAF gives an app access to the host product's resources using the ZAF client and the Apps framework APIs. Cloud-based help desk solution us OAuth access tokens are also easily revoked. See Global OAuth tokens for details. You can use the custom objects API to create, read, update, and delete objects that you define yourself. The library allows you to pass URL parameters as a Python dictionary. Custom objects are part of the Support API that enable you to extend the Zendesk data model and bring in data unique to your business so that you can model your business within Zendesk. Prepend your Zendesk Support URL to the path to get the full endpoint URL. Developer documentation for products at Zendesk List User Fields GET /api/v2/user_fields Returns a list of custom user fields in your account. Complete Zendesk API documentation and developer resources. The Transform customer and employee service with Zendesk AI Agents—trusted by 200,000+ companies. Customer service software and support ticketing system by Zendesk. Learn how to access Zendesk API with PHP to manage support tickets efficiently. Setting up Zendesk messaging webhooks with the Conversations API Zendesk's messaging platform (Sunshine Conversations) has its own webhook system for real-time messaging. Searching with the Zendesk API The Zendesk REST API provides the a single, unified API for searching Zendesk Support resources such as tickets, users, organizations, and groups. Zendesk offers API client libraries for many of the most common platform languages, but you can also make direct HTTP requests. Whether customers reach out via WhatsApp, Facebook Messenger, Instagram, or your website chat, Sunshine Conversations lets you Build a Zendesk-to-database or-dataframe pipeline in Python using dlt with automatic Cursor support. {/locale} is required only for end users or anonymous users Disclaimer: Zendesk provides this article for instructional purposes only. This guide walks through every option: the native Notification API and Create Client API, the free Relay app from Zendesk Labs, and third-party integrations like MessageBird. We'll explore the different APIs, show you how to authenticate, and make your first call. To use the API with Python or Node. This allows developers to interact with Zendesk products and data using standard HTTP methods like GET, POST, PUT, DELETE. Learn how no-code alternatives can complement your Zendesk ecosystem. For an introduction to the Templating API, see Help Center Templates. Step-by-step guide covering authentication, endpoints, pagination, common pitfalls, and FAQs. json. Authentication End users can use the Requests API. To search articles in Help Center, see Search in the Help Center API documentation. Note: An end user won't be able to view their requests if the end user added an email identity (an email address associated with a Zendesk profile) after September 17, 2017, and didn't verify the email address. The following example is a response for an end-user This is the reference documentation for the Zendesk Support API, which is also known as the Ticketing API. Step-by-step guide for developers seeking seamless customer service integration. If you think of a restaurant, the waiter carries dishes from the kitchen to your table. Getting data from your Zendesk product The following example gets all the groups in a Zendesk Support instance using the groups API. The tutorial is intended for admins and agents with no developer experience. The REST API covers functionality across Zendesk's product suite including Support, Guide, Chat, Talk, and more 2 days ago · Learn how to get detailed customer information from the Zendesk CRM API using Python. Note: It can take up to a few minutes for new tickets, users, and other resources to be indexed for search. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user Welcome to "How to Use Zendesk API: Zendesk Tutorial," where we delve into the powerful capabilities of the Zendesk API for developers and advanced users. Fields are returned in the order that you specify in your user fields configuration in Zendesk Support. If example The Zendesk API responds to successful requests with HTTP status codes in the 200 or 300 range. Zendesk supports outbound messaging through multiple methods, from native APIs for developers to free no-code apps for support teams. Zendesk Chat is a live chat solution that helps businesses increase sales conversion by engaging important leads on their websites. The following tutorials and articles supplement the reference documentation and other resources available on the Zendesk website. When you create or update a resource, the API renders the resulting JSON representation in the response body and may set a Location header pointing to the resource. The following Developer documentation for products at Zendesk On this page JSON format List Custom Objects Create Custom Object Show Custom Object Update Custom Object Delete Developer documentation for products at Zendesk Appending . If you plan on distributing an app, integration, or bot to multiple Zendesk customers, you must use global OAuth tokens to authenticate Zendesk API requests. Webhooks let you send API requests to an external system based on activity in Zendesk Support. The add-on is not required on the Zendesk Suite Enterprise Plus plan because the plan has a built-in rate limit of 2500. Whether you're an experienced developer and Zendesk user or just starting out, this is where you'll find the documentation you need. Any general mechanisms and conventions, such as pagination and authentication, work as described in the Zendesk API Developer documentation for products at Zendesk This is the reference documentation for the Zendesk APIs. json doesn't change the way the endpoint works in any way. If you make a GET request with a web browser, you must include . You can also list all articles with metadata that changed since a specified start time. Search using Python You can use the Requests library for Python 3 to make REST API requests. If you want to monitor or process metrics in real time, consider using the Streaming API instead. Zendesk recommends including a Content-Type: application/json header in PUT, POST, and DELETE requests if you omit . Creating a messaging webhook Messaging webhooks belong to an integration. Recently, I built a small automation that creates Zendesk tickets via API and sends an email as the first public comment on the ticket. The workflow can include API requests to Zendesk or an external system. The rest of this introduction concerns the REST API. This guide shows how you can use the API to create OAuth access tokens on your own behalf. Developer documentation for products at Zendesk List Articles GET /api/v2/help_center/articles These endpoints let you list all articles in Help Center, all articles in a given category or section, or all the articles authored by a specific agent. Use the users API to add customers to your Zendesk Support instance. Endpoint rate limits Some endpoints have their own rate limit. This is the reference documentation for the Zendesk Chat API, which is also known as the Live Chat API. A complete guide to setting up WhatsApp Business with Zendesk messaging, including prerequisites, step-by-step instructions, and key limitations you need to know. A complete guide to creating and implementing Zendesk messaging carousel templates using Sunshine Conversations API, AI agents, and best practices for modern customer support. When it makes the request, the library automatically URL-encodes the parameter values. The app runs in an iframe that's embedded in one or more locations of the host product. Handle dynamic SaaS content. JSON Format for End Users When an end user makes the request, the user is returned with the following attributes: Responses will vary depending on the role of the client making the request. Nothing ground breaking. You authenticate with an API token, make HTTP requests to specific endpoints, and receive JSON responses containing your ticket data. Developer documentation for products at Zendesk Zendesk Sunshine is our open and flexible platform, built natively on AWS. Jan 11, 2026 · Learn how to use the Zendesk Chat API with our step-by-step guide. This is separate from the standard webhooks and designed specifically for chat interactions. For more information, see Differences between API tokens and OAuth access tokens. Common tasks for the Zendesk Support API This article covers common tasks performed with the Zendesk API, and lists the APIs and endpoints to use in your projects. REST API Zendesk's main API is a REST API. 7msj, 5vwrk, t2f5d, 2byocn, 8ixbyz, co1uh, vbnk, bby2ok, hix2a, ecxf7,